unit 16 laundry service.pptVIP

Unit 16 Laundry service  ▲ Learning procedures 1. Background information introduction 2. In- class exercises 3. Further development activities 4. Assignment ▲ Learning objectives 1. The skills to explain laundry service hours to room guests 2. The skills to pick up laundry at guest rooms 3. Handling express laundry service 4. The terms to laundry service 3. Have ability to communicate with guests by related sentence pattern about laundry service skillfully ▲ Background information 1.Teachetr’s introduction to the laundry service. 1) Laundryman comes to the guest room to collects laundry. 2) Guest fill in the laundry list. 3) After laundry, clothes will be delivered to the guest room. 2. Laundry service types. 1) Same-day service (collected by 11:00; returned on the same day.) 2) Express service (collected all day and returned within four hours; with 50% extra-charge) 3) Next day service (collected after 11:00; delivered before 19:00 next day. 4) Express pressing service (collected all day and returned within 1 hour.) ▲ Background information A laundry-damaged coat A laundry worker is working ▲ Background information Laundry room Situational Cases Case 1 Explaining Laundry Service Case 2 Laundry Service Case 3 Express Laundry Service Case 4 Paying for the Damage ▲ In-class exercises Practice the situational cases. Make up a dialogue based on the given situation. Situation : G: You are a guest. You complain about the laundry service in