monroeanimalhospitaljobdescriptions.docVIP

Monroe Animal Hospital Job Description As of September 2007 Receptionist: Responsibilities include scheduling appointments, answering the telephone, setting up new clients and patients, preparation and maintenance of medical records, admitting and discharging patients, filling some prescriptions, over the counter sales, mailings, computer operation, financial transactions, filing, and front office and reception area maintenance.? Receptionists will assume the responsibility for acquiring the medical and legal information necessary for the performance of their duties. Other duties: Make a good first impression on clients, smile, be professional. Set a positive tone Maintain a professional appearance clothes and attitude Greet clients and pets warmly Be professional, ethical, and friendly at all times, even if clients are being difficult Answer phones, send faxes, get/sort/deliver mail to addressee Make all appointment and then confirm them the day prior via phone Remind owners to fast patients prior to surgery Contact No-Show appointments to reschedule Make callbacks in a timely fashion to verify response of patients to treatment Promote the practice by attending events, word of mouth, business cards Escort clients into exam rooms If clients are waiting for an extended period of time, offer refreshments, magazines, or other things to make client more comfortable Enter all data into computer for clients as we are a paperless office; scan faxes, paper forms, etc. into computer Serve as initial source of information to clients Mail or e-mail, brochures and other information to prospective clients Understand vaccinations, basic lab tests, common diseases, and pet behavior Know how to use computer software Take payment for services and enter into record Perform day end closeout Assist clients as necessary to make their visits easier Make list for weekly ordering of prescription diets Maintain list of pets needing ultrasound examinations Carry food to cars of clients