Failure to Comply The Disconnect Between Program Design and.pptVIP

Failure to Comply: The Disconnect Between Design and Implementation in HRA’s WeCARE ProgramA Research Project By Community Voices Heard Presentation Format WeCARE Program Overview Research Design Research Findings WeCARE Client Testimonies Recommendations WeCARE Program Overview What is WeCARE? Wellness, Comprehensive Assessment, Rehabilitation and Employment HRA program to help PA recipients with potential barriers to employment to attain their highest levels of health and self-sufficiency. Two primary contracting organizations: FEGS and Arbor E T What Is WeCARE Supposed to Do? Individualized and Inclusive Approach Comprehensive Assessment Specialized Services What WeCARE Is Supposed To Do: The Comprehensive Assessment Why Pay Attention to WeCARE High Cost: $201,465,000 allocation over 3 years Large Population: 55.7% of the caseload is partially or completely unable to work Hard to Reach: Many with multiple and complex barriers to employment Research Design Data Source Categories HRA Documents and Meetings Policy Directives, Contracts, Vendor Guidelines, Testimony Client Conversations Outreach workers held 7-10 minute conversations with 727 clients at 10 WeCARE sites Focus Groups Seven 2.5 hour sessions, 40 participants Client Interviews 7 in-depth interviews conducted Research Findings Overall Finding Good Program Design = Good Practice Design and Implementation Divide Assessments Escalating Outreach Federal Disability Benefits Job Search/ Job Placement Program Monitoring and Evaluation Finding: Assessments Incomplete Assessments Poor Assessment Quality Long waits Short visits with Doctors Recommendations and Documents from Personal Doctors are Ignored WeCARE Participant Testimony Judith Schraemli Finding: Escalating Outreach Practice No outreach Limited Communication Lots o