世纪商务英语uit 2.doc

Unit 2 商务习俗 Background knowledge I. Business Etiquette A good point to remember in business etiquette is everyone should be treated with equal courtesy and respect. Times have changed and some of the old standards no longer apply. Administrative assistants or office support staff are important people and should never be taken for granted. Treat them courteously in all your transactions. Treat people the way you wish to be treated. Gender no longer needs to be the decisive factor in everyday events. Business etiquette should be a give and take, to help each other when help is needed and have consideration for others. Good manners and business etiquette have always been based on common sense and thoughtfulness. ⊙ Pounctuality. Be on time—no one wants to be kept waiting. If it is an unavoidable delay, try to contact the person. Keep in mind that you never know when you will encounter heavy traffic, wrecks, construction or other delays. Always allow extra time particularly if you are going to an interview. For interviews you should arrive 10-15 minutes before the interview time. ⊙ Smoking. Be aware of smoking policies. You should never smoke during an interview, at a meal or when you are aware that the other person’s pleasure does not include tobacco smoke. ⊙ Office Parties. Office parties are good opportunities to improve morale and build good will. Keep in mind these are people who see you every day and they will remember a lapse in behavior. Be aware of your alcoholic consumption and do not embarrass yourself. Do not discuss business—this is a social occasion and an opportunity to learn more about your co-workers. II. Test Your Business Etiquette Social and business etiquette can be tricky, and making the right moves can make a big difference. Take this quiz and see how you fare in the following business situations. 1. Your boss, Ms. Alpha, enters the room when you’re meeting with an important client, Mr. Beta. You rise and say “Ms. Alpha, I’d like you to meet Mr.