BUT-0001AddressingaGuest正确称呼客人.docVIP

STANDARD OPERATING PROCEDURE 标准操作程序 ADDRESSING A GUEST 正确称呼客人 Task Number: 任务号： BUT-0001 Department: 部门： Butler Date Issued: 制定日期： June 2006 2006年6月 Guest Expectation: 客人期望： I expect to be addressed correctly and politely and I expect my Butler to be able to pronounce and remember my name. 希望能准确、礼貌的称呼我, 能正确地叫出并记住我的名字。 Time to Train: 培训时间： 30 minutes 30分钟 Why is this task important for you and our guests? 为什么这项任务对你和我们的客人都很重要。 Answers: 回答： I should be courteous to all guests. 应该礼貌地对待客人。 I need to fulfill the guest expectation 应该实现客人期望。 I want to maintain InterContinental Hotel h