文秘英语教案610周.docVIP

课题： Unit Complaints and Apologies 教学目的： The students will be able to deal with complaint in business. The students will be able to learn some new words and use them correctly. 重点难点： 1. Learn some new words: block stripe crack critical revamp 2. Learn some useful expressions: ① What is your hurry? ② I am sorry bust in on you like this, but I’m really upset. ③ What on earth has happened to trouble you so? ④ Our clients are very critical on quality. ⑤ Our clients want a replacement. ⑥ It sounds like a reasonable solution. 教学时数：2课时 第3-4课时 总第11-12 课时 Teaching Steps： Ⅰ. Review Go over