ements for Com.ppt

From Good Laboratory Practice to Total Quality Management in Medical Laboratories : The Perspective October, 2002 S Cheng What is Quality Quality is the entity of a product ( service ) which fulfils the defined and expected requirement The customer checks if the product meet the requirements Quality in Medical Laboratory Testing The right test result, at the Right time, on the Right specimen, from the right patient, with result interpretation based on Correct reference data, and at the Right price Evolution of Quality Management Philosophy 1930 – 60, Q.C. ( Cure )