窗口实战服务技 试题答案.docVIP

单选题 A??当事双方在特定的类似窗口的环境下，进行的一系列需求满足并感受彼此的服务行为B??通过窗口通道为对方提供的服务形式 C??通过窗口接待任何来访的客户的一种会客方式 D??利用窗口来回避某些客户的一种形式 A??公权性B??准确第一 C??综合性 D??有选择性 A??职业化工作道德B??职业化工作形象 C??职业化工作技能 D??职业换工作态度 A??发牢骚要设定限额B??要努力使抱怨变得有趣 C??仔细挑选听众 D??有了不公平就要抱怨 A??把自己当成自己B??把别人当成自己 C??把别人当成别人 D??把自己当成别人 A??耐心多一点B??态度好一点 C??规格高一点 D??拖的时间长一点 A??接受对方B??重视欣赏对方 C??赞美对方 D??给对方提建议 A??一对一、面对面的服务B??方便、快捷，容易堵的服务 C??要求最随意的服务 D??容易被投诉的服务 A??预见性B??仪表 C??态度 D??关注度 A??仪表、仪容、言谈举止B??仪表、仪容、口才 C??仪表、道德、言谈举止 D??仪表、仪容、学识 A??窗口服务时的地盘意识B??窗口服务时的率性而为 C??窗口服务时的习惯表现 D??窗口服务时太拥挤 A??训练B??跟别人学习 C??从书本中学习 D??多跟人说话 A??领导者没有权利发牢骚B??在具体的执行过程当中不能发牢骚 C??不能让局部的牢骚扩散成片 D??有牢骚要忍着不能说 A??除非上司想听，否则不要讲B??与上司意见不同，要立马提出 C??若意见相通，要热烈反应 D??心中要有上司，比较好沟通 A??多说小话，少说大话B??态度和蔼，语气亲切 C??下属有错，当众斥责，以示警戒 D??不急着说，先听听看 distribution, control and protective screen (cabinets, boxes) and console and other metal frame and base should be grounded, or zero. 6.3.3 other control panels, the protection plate fixing screw should be used with the base. 6.3.4 where vibration place, enclosure damping measures, usually in the Cabinet with the thick rubber base pad 10MM, screwed. 6.3.5 all connection between the enclosure using bolts for fixing 6.3.6 check between the screw distribution, control and protective screen (cabinets, boxes) and console and other metal frame and base should be grounded, or zero. 6.3.3 other control panels, the protection plate fixing screw should be used with the base. 6.3.4 where vibration place, enclosure damping measures, usually in the Cabinet with the thick rubber base pad 10MM, screwed. 6.3.5 all connection between the enclosure using bolts for fixing 6.3.6 check between the screw distribution, control and protective screen (cabinets, boxes) and console and other metal frame and base should be grounded, or zero. 6.3.3 other control panels, the protection plate fixing screw should be used with the base. 6.3.4 where vibration place, enclosure damping measures, usually in the Cabinet with the thick rub