保险业务问卷调查[30p].docVIP

保险业务问卷调查 中国人寿保险公司 2003年8月  COMPANY BACKGROUND 2 1. Organization Structure 2 OPERATIONS 4 2. Product Development Actuarial 4 3. Agency Relationship Management and Sales Activity 6 4. New Business 8 5. Policy Administration 10 6. Investment and Policy Administration 12 7. Billing and Collection 14 8. Claims Processing 16 INFRASTRUCTURE 19 9. Business Planning 19 10. Client Relationship Management 21 MANAGEMENT REPORTING 23 11. System Support 24 12. Human Resource Management 25 13. Procurement of Materials and Services 27 REGULATORY 28 PRODUCTS AND SERVICES 29 INFORMATION