商务英语01842.docVIP

公共关系——保修问题解释 1.Cause of the warranty problem 保修问题的原因 A: What is the root cause of the warranty problem?B: It was a faulty wire harness. We will fix it for free. A：这次保修问题的根源在哪里？B：是一个线束有问题，我们会免费修好。 2.Compensation to customers 对客户的补偿 A: Is there any compensation to customers?B: Just free repair for the problem. A：对客户有什么补偿吗？B：只提供对此故障的免费维修。 3.Recall 召回A: The recall can hurt a company very much.B: That is why the development engineers need to be very careful. A：召回对一个公司的伤害会很大。B：这就是为什么开发工程师一定要非常小心。 4.Tire replacement 更换轮胎 A: Have you had the tire replacement?B: I did. Its still under warra