Chaptr 16 Motivating Employees(新).doc

Chapter 16 Motivating Employees TRUE/FALSE QUESTIONS Maslow argued that each level in the needs hierarchy must be substantially satisfied before the next is activated. (True; moderate; p. 454) Lower-order needs are satisfied internally while higher-order needs are predominantly satisfied externally. (False; moderate; p. 454) The two-factor theory is also called Theory X and Theory Y. (False; easy; p. 455) Herzberg believed that the data from his study suggested that the opposite of satisfaction is dissatisfaction. (False; moderate; p. 455) (False; moderate; p. 456) The best managers are high in the need for power and high in the need for affiliation. (False; difficult; p. 456) 6.Reinforcement theory is related to an individual’s belief that he or she is capable of performing a task. (False; moderate; p. 460) 7.The key to reinforcement theory is that it ignores factors such as goals, expectations, and needs and focuses solely on what happens to a person when he or she takes some action. 8.Equity theory has three referent categories: other, system, and self. (True; moderate; p. 465) 9.The three variables in Vroom’s expectancy theory are valence, instrumentality, and expectancy. (True; moderate; p. 466) 10.Vroom would say that if a person values an outcome, his/her effort to obtain that outcome will always be great. (False; moderate; 466) Multiple-Choice Questions For each of the following choose the answer that most completely answers the question. 1.We want employees to _______________ putting forth an effort to achieve organizational goals. persist in consider stop motivate others into 2.The drive to find food, drink, and sexual satisfaction is based on what level of need? physiological safety self-actualization social (a; moderate; p. 453) 3.An individual who wants to buy a home in an expensive neighborhood with a low crime rate is satisfying which need? esteem safety physiological self-actualization (b; moderate; p. 453) 4.Within Maslow’s hierarchy of needs