第2章_管理概论.ppt

* Research has also identified specific sets of behaviors that explain more than 50 percent of a manager’s effectiveness. Handling conflicts and motivating employees. Effective managers maximize positive on-the-job situations and minimize conflicts so that employees feel motivated to do their best work. Strategic problem solving. Managers take responsibility for their decisions and ensure that subordinates use effective decision-making skills. Handling information. Managers use information and communication channels for identifying problems, understanding environmental changes, and making effe