1why are you here.ppt

LOGISTICS Phone: 266-3150 (answering machine) Fax: 216 266-2371 or 216 266-2821 Class Time: Tuesday - Friday; 8:00 - 5:00 Phones in Break-out rooms to be used at breaks only Continental Breakfast: 7:30 am daily Lunch: around 12:00 daily, may be working lunches Cleanliness: Clean up after self Restrooms: Down the hall to right Computers: Don’t personalize in anyway Evaluations: Complete daily and at end of week Participants Instructors Are: Black Belts with Project Experience Are Not: Professional Statisticians* nor Minitab Experts Students Are: Intelligent, Professional Adults with Skills in Own Areas of Expertise Are Not: Professional Statisticians* nor Minitab Experts Classroom Norms Productive Behaviors Non-Productive Behaviors Training Goal: Comprehend the DMAIC Logic Discipline to be able to Apply it Ultimate Goal: Make the DMAIC process a way of life!  Know Functionality of All Tools in order to Select Applicable Ones Use tools through class exercises Improve Focus on Customers Six Sigma Lingo 1. Customer Any “One” who receives a product, service or information from an operation or process. The term is frequently used to describe “External” customers - those who purchase the manufactured products or services which are the basis for the existence of the business. However, “Internal” customers, also important, are internal GEL “persons” who receive the intermediate or internal products or services from internal “Suppliers.”. 2. CTQ Critical to Quality Characteristic - a characteristic of a product, service or information which is important to the customer. CTQs must be measurable in either a “continuous-scale” manner (i.e. 3.00 mg, etc.) or descriptive manner (correct/incorrect, etc.) 3. Defect Any output of an opportunity which does not meet a defined specification; OR A failure to meet an imposed requirement on a single quality characteristic or a single instance of non-conformance to the specification 4.