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Room Rate and F B charges
Room Rate
Reservation Revenue Department must ensure accurate room rate issue to guest during reservation process, Front Office Department must ensures the correct room rate is input to guest profile and posted in correct account.
F B charges Bill
Every FB outlet’s Manager must ensure the bill with signature and other Supporting documentations are transferred to front desk on time. Front Desk associate must check the accuracy of every docket pass to reception desk.
The expatriate employee City ledger
A/R will be sent list of expatriate employee city ledger once a month.
Outlet Cashier should input the discount price bill of foreign employee to contemporary account of the opera system.
3. Expatriate employee is not allowed to settle the charges in cash directly at Hotel outlet
4. Expatriate employee’s bill must be discounted before posting; they will get a copy receipt for reference.
5. After all charges transferred to account receivable, Expatriate employee must Settle their amount.
6. General Manager and Director of Human Resource have the authorization to stop the qualifications of city ledger or laundry discount.
7. City ledger is only applicable for expatriate employee and their family member (Approved by General Manager or Human Resource Director).
8. Front Desk Associate should check the expatriate employee’s city ledger transfer to account receivable with in the stipulation time.
9. Front Desk associate is responsible for Transfer the bills and supporting documentation the detail which need to transfer to finance department.
10. Expatriate employee obtains their invoice from account receivable monthly.
11. Consumption of expatriate employee’s city ledger will be deducted from their salary monthly.
12. Human Resource department should consult the employee’s city ledger account from receivable group as a step of resignation, in order to deduct this part of expenses from its final salary.
Long Stay
Front office is
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