酒店团队接待程序标准操作.docxVIP

酒店团队接待程序标准操作（中英文）2014-07-01?迈点资料酒店团队接待程序标准操作Guest Expectation 客人期望:I expect my arrival experience to be smooth, quick and flawless. I expect to be assisted by friendly staff that provide assistance for my needs and help me to handle my group efficiently. I expect constant effective communication with designated hotel representatives. I expect the bill to be accurate and the staff prepared in advance.我希望到店体验是顺利的、快捷的、完美的。我希望友好的员工能帮我解决我的要求,并高效地处理我的团队。我希望能与酒店代表做持续有效的沟通。我希望帐单要准确，员工要提前准备帐单。Why is this task important for you and our guests?为什么该任务对你和我们的客人都很重要?Answers回答:1. We must provide efficient, ac