酒店客房翻床程5序标准操作(中英文).docVIP

酒店客房翻床程序标准操作 Why is this task important for you and our guests? 为什么此项任务对您和客人如此重要?Answers: 回答: We can increase our GSTS score.能够提升客人满意指数 I can show my professionalism.能够展示我们的专业 I want to make our guests feel comfortable.希望让我们的客人感觉更舒适 The mattress live is longer and I can save cost.能增加使用寿命,降低成本 WHAT/ STEPS HOW/ STANDARDS 如何做/标准 1)????? Turning schedule翻床程序 Note the turning schedule on the mattress, side by side.在床尾的两头注明月份 2)????? Remove items on or near the bed将床周围的物品移开 Remove any items that are on the bed or nearby.将靠近床周围的物品移开 Be careful with bedside lamp when turning.在翻床时应特别注意床头灯? 3)????? Responsibility主要职责 Housekeeping office will inform about the schedule. 客房部办公室将会规定翻床的程序和要求(每3个月的最后一个月的最后10天翻床) Each attendant is responsible for their section. 每个员工应对自己的区域负责 4)????? Action行动 1st turn; slide the mattress round the bed head to the foot of the bed. April, May and June should be displayed.第一次翻床时应将床头调至床尾,4,5,6月份应在床尾 2nd turn; lift one side of the mattress and turn it sideways, July, Aug, Sept should be displayed.第二次翻床时,将床垫的一边抬起,放在一旁.7.8.9月应在床尾 3rd turn; slide the mattress round from the foot of the bed to the bed head. Oct, Nov and Dec should be displayed.第三次翻床,将床垫从床脚到床头旋转一圈,10,11,12月份应在床尾. 4th turn; lift one side of the mattress and turn it sideways. Jan, Feb, March should be displayed第四次翻床,将床垫的一边抬起放在一边,1,2,3月份应在床尾. 5) Check检查 Repeat the cycle.重复 Make sure the mattress is placed accurately and correctly on the box spring.确保床垫合适的放在床架上面. Always check the mattress for stains and clean if necessary.经常检查床垫是否有污迹并清理干净. Floor Supervisor to carry out spot-checks on mattresses to ensure that they are correctly placed and clean.楼层主管抽查床垫是否有污迹,确保床垫随时保持干净. 6) Maintenance维修 If it is needed, ensure damaged mattresses get repaired immediately.确保损坏的床垫立即修补好. Report damages to the Floor Supervisor and he/she reports these defects to HK.将床垫损坏情况报告楼层主管和客房部. Summary questions: 问题概述: What is important about the turning procedure of mattresses? 翻床