咸宁办公楼物业管理服务规范.docVIP

咸宁办公楼物业管理服务规范 目??? 次 前言..................................... ............ ..................... III 1 范围.......................... ..... ............ ............ ............1 2 规范性引用文件....................... ............ ............ ............ ............ ...1 3 术语和定义............... ........... ............ ............ .....1 3.1 办公楼? office building........................... ............ ............ ............1 3.2 物业管理? property? management............. ............1 3.3 顾客? customer............... ......... ............ .......... . ..1 3.4 突发公共事件? precipitating event............