外贸英语函电教学课件作者林继玲莫馥宁主编Chapter10ClaimandSettlement课件.pptVIP

Chapter10 Claim and Settlement Learning Objectives General Introduction Specimen /travel/2014-05/26/contenthtm /china/2014-05/21/contenthtm /business/2014-05/24/content2.htm Words 劣质poor quality;?Inferior quality；low quality 伪劣产品 fake/counterfeit/shoddy product E.g. Shoddy cotton黑心棉 质量好 General Introduction Every contracting party should strictly comply with their obligations. If one party cannot carry out its obligations, it will get the other party in trouble and even lead to economic losses. In such cases, the party who suffers losses has the right to claim for damages from the responsible party who has broken the contract. A claim letter usually covers the following contents: (1) Expressing your regret for writing a claim letter; (2) Mentioning the details related to the goods to be claimed; (3) Stating your reasons for being dissatisfied; (4) Asking for settlement or suggesting how the matter should be put right. When replying to a claim letter, plan your letter according to the following points without delay: Expressing your thanks for the letter received; Apologizing for the inconvenience caused; Informing what steps you are taking to settle the matter; Expressing your expectation for further cooperation. Review Products of bad/inferior/poor/low quality Defective /inferior/faulty product Fake/counterfeit/shoddy product/brand We take measures to weed out fake and inferior products from the local market. Superior /fine /advantaged / high quality Improper packing We found that the damage of the goods is caused by the improper packing. Shortage in quantity/weight We are regretful to find shortage in quantity. Delay in delivery Complain about sth. Complaint calls Claim for sth Lodge a claim We herewith lodge a claim against you for our losses. Accept a claim Reject a claim To settle a claim Decline a claim We have to refuse your claim because it is not our false. We have to refuse your claim as it is noth