商务英语听说教程U15.pptVIP

Part 1 Part 2 Part 3 Part 4 Part 4 Part 4 Task Two: Read the following answering machine message from a customer. To deal with his/her complaint, make a call to him/her. Take turns in playing each role in the conversation. Follow this example. A: Hello. This is Rose Jones. Could I speak to Max Matt, please? B: Max Matt speaking. Hi, Ms. Jones, how are you? Hello. This is Max Matt from PPL International in Australia. We’ve just accepted delivery of a consignment of A44 motors. Unfortunately, there were no operating instructions included. Could you send us them as soon as possible? Thanks. A Listening focus Task One: You are going to hear a bus schedule. Listen carefully and fill in the chart with what you hear. 9:15 a.m. _______ 11:00 a.m. _______ 4:30 p.m. _______ 5:10 p.m. _______ 9:30 p.m. _______ $102.00 _______ $95.00 _______ Script Task Two: Listen to the following telephone conversation between a shop assistant of an electronic store and his customer. Fill in the order ticket according to what you hear. A Listening focus A Listening focus M: OK! When do you want them? We have this computer in stock. F: That’s fine. I hope the computers will arrive on Friday morning. M: Friday morning. Where is your company located? F: No. 21 Rose Street, near the Fashion Store. M: And your telephone number is...? F: Thank you. M: Thank you for your business. M: Hello ! F: May I speak to Mr. Golden, please? M: Speaking. F: Good morning, Mr. Golden. This is Mary Thomson from INA Industries. Our company is going to buy 3 PIV model computers. M: 256K on hard drive models or 256Ｋ optional on base models? F: Have you got any suggestions? M: The kind of 40G on hard drive models are suitable for general use. And the 40G optional on base models is available upon request. It’s a bit more expensive. F: I think I will buy the former, 40G hard drive model. A Listening focus Order Ticket (Spring Electronic Store) 9:30 a. m. 20th June D. Golden Inf