[我是沟通专家-上.pptVIP

肢体语言的重要性 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 非语言沟通 眼神 手势 表情 站姿 音色、抑扬顿挫 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 有利用效果的肢体语言 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 沟通技巧 提问/ Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 注意眼神 观察的技巧 掌握姿态 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 反复次数 观察的技巧 声调高低 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 沟通技巧 提问/ Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 开放式/封闭式提问技巧 开放式问题 回答者可自由回答，没有固定答案，没有回答范围，不受限制。 优点：灵活性大，适应性强，适用于任何问题，尤其适于提问答案未知或复杂情况的问题。回答者可以畅所欲言，从而获得更多有价值的信息。 缺点：答案标准化低，难以进行整理和分析。遇到驱动型客户，较难产生效果。 封闭式问题 封闭式问题是相对开放试问题来说的，一般提问者给出了答案范围。通常是客观选择题，答案是一个或多个选项。 优点：具有明确的作用，效率高 缺点：导致谈话枯燥，产生令人尴尬的沉默。 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 你爱谁？ 爱我还是她？ 为什么爱她？ 她比我哪里好？ 她比我漂亮吗？比我体贴吗？ 举例： Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 2013年2月 我是沟通专家 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 上篇 1.为什么需要沟通？ 2.什么是沟通？ 3.沟通的基本技巧 Part 1 下篇 4.沟通的基本技巧 Part 2 5.有效沟通的步骤 6.综合课题：如果是你，怎么办？ 目录 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 这需要沟通吗？ Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyrigh