33．Unit15Seeing-off.ppt

Topic 2: Evaluation Exercises A:A little to some extent. _____________________(用英语和导游人员或其他人员沟通较难) and other aspects are all fine. B:Yes, that’s what we have to improve. ___________(您还有其他的建议吗？) A:_________________________________________(你们有一个非常好的工作团队，请继续保持。) B:___________________________________(再次对您提出的宝贵建议表示感谢。) A:You are welcome! Topic 2: Evaluation Exercises B:Welcome you to come again. Please keep in touch. A:OK. Bye! B:Goodbye! 2. Role Play. Make up a dialogue based on the following situation and role-play it to the class. The tour is going to a close. The tour guide expresses her thankful words and has the questionnaires filled out by the tourists. Topic 2: Evaluation Knowledge Links Evaluation after the Trip Seeing off is not the end of a procedure for the tour guide. There are many things the tour guide and the travel agency have to do, such as calling back to the tourists, analyzing the questionnaires that the tourists have filled out and so on, and those are the evaluation of the travel service. The best way to evaluate the travel service is to distribute the questionnaire to the tourist. Topic 2: Evaluation Knowledge Links Questionnaires consisting of a series of questions and other prompts for the purpose of gathering information from respondents are used in a wide range of settings to gather information about the opinions and behaviors of individuals. The following is a sample of a questionnaire. Topic 2: Evaluation Knowledge Links The Response Form of Travel Service Quality Dear tourists,Welcome you to join the tour group of the Baihe International Travel Service. Please put forward your generous suggestions and advice so that we can improve our quality of services. Please fill in the following forms and thanks for your support. Topic 2: Evaluation Knowledge Links Table15-1: Guest Information Name： Sex： Telephone： Serial number： Tour group number： Start from： Tour guide name： Email： Address： Topic 2: Evaluation Knowledge Links Table15-2: Company Se