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DELHI DEVELOPMENT AUTHORITY (QUALITY ASSURANCE CELL) ? QUALITY MANUAL ISO 9001:2000 DDA (QA)/QM ISSUE 1 Released on: 1st September 2005 Reviewed by: Sign. Approved by: Sign. S.E.(QA) C.E.(QA) Address 0/o Chief Engineer (QA) Vikas Sadan, INA, DELHI Phone : 011-2469043135/Ext.4005 Fax : Email :apsingh-2011@ DELHI DEVELOPMENT AUTHORITY MESSAGE DDA has endeavored to provide services to its users, which not only meet their expectations but also enhance their satisfaction. Quality Assurance Cell of DDA has taken a step in this direction by documenting its system in line with well established and internationally accepted management system i.e. ISO: 9001-2000. I am confident that the Q.A. Cell will not only implement the stated requirements of this Quality Manual, but also take such measures, which would ultimately benefit the Society at large. VICE CHAIRMAN Chapter Contents Pages 1 Introduction 1 to 4 2 Abbreviations Typical Terminology 5 3 Quality Policy Quality Objectives 6 4 Quality Management System 7 to 10 Scope, coverage and basis of QMS at DDA(QA) with permissible exclusions Quality Management System processes Quality Management System documentation Quality Manual Control of documents Control of records 5 Management Responsibility 11 to 16 Management commitment Customer Focus Quality Policy Planning – Quality Objectives Quality Management System Planning Responsibility Authority Management Representative Internal communication Management Review 6 Resource Management 17 to 19 Provision of Resources Human Resources Infrastructure Work environment 7 Service Re