[餐饮英语词汇西餐服务用语.docVIP

餐饮英语 一、服务用语 （一）、预定 Always confrim facts---the number of persons,the time ,the date ,special requirement ect. Good morning /afternoon/evening .(The name of the restaurant and your name)May I help you ? 早上（下午、晚上）好，（自报餐厅名），我能为您做些什么？ How many persons are there in your party ,sir/madam? 请问共有多少人用餐，先生/女士？ How many guests are coming? 请问共有多少人用餐？ What time would you like to arrive? 请问你们几点钟到？ May I have your name ,please? 请问您的姓名？ Could you spell that for me ,please ? 请您拼读一下您的姓名好吗？ May I take your telephone number, please ? 可以留下您的电话号码吗？ Is there anything special you would like us to repare,sir/madam? 请问您有什么特殊要求需要我们做准备的，先生/女士？ I am afraid that we only can guarantee the table before 8:00 in the evening . 恐怕我们餐厅只能为您留桌到晚上8：00 I am afraid we only serve lunch until 2:00 in the afternoon. 恐怕我们餐厅午餐时间到下午两点。 If you have any further requirements,please let us know. 如果您有什么要求，请通知我们。 （二）问候客人 To show the guests hw please you are to see them . Use guest＇s name if you know,to personalize the contact. Good morning /afternoon/evening .Welcom to our restaurant. 早上（中午、晚上）好，欢迎光临。 May I help you ,sir/madam? 我能为您做什么？ Do you have a reservation,sir/madam? 请问您有预定吗？先生/女士 Please follow me,sir/madam. 请跟我来，先生/女士 This way please,sir/madam 请这边走，先生/女士 Please mind your step,sir/madam. 请留意脚下，先生/女士 （三）请客人等候 Show the guests that you are concerned.. It is important that they do not feel ignored. I＇am sorry, sir/madam.We do not have a table free now .Would you like to have a drink in the bar(lounge)?We shall call you as soon as possible. 对不起，先生/女士。我们现在没有空餐桌，请您在酒吧稍等一下，好吗？一有空桌，我们酒会立即通知您。 We are rather full this evening .Would you care to wait for a while? 我们今晚客满了，您不介意稍等片刻吗？ I am sorry to keep you waiting ,sir/madam. 对不起，先生/女士，让您久等了。 I do apologize for the delay。 对不起耽搁了这么久。 （四）对餐桌不满意 I am sorry, sir/madam.Would you care to follow me to another table? 对不起，先生/女士，请随我去另一张餐桌。 Which would you prefer, here by the window or near the door? 您是愿意靠窗坐呢，还是靠门坐？ I＇am sorry, sir/madam.. All the tables by the window are occupied. 对不起