ppt课件-producingqualitygoodsandservices-pearsonhighered.pptVIP

Prentice Hall, 2005 Business In Action 3e Producing Quality Goods and Services What Is Production? Production Operations Management Planning Leading Organizing Controlling What Is the Conversion Process? Inputs Transformation Outputs Input-Transformation-Output Relationships for Typical Systems Challenges of the Service Industry Customer involvement Delivery timing People-intensive activities Production and location Subjective quality Manufacturing Goods Mass production Mass customization Outsourcing the Manufacturing Function Advantages Capital and resources Economies of scale Disadvantages J