ppt课件-qualitycost-schoolofminingandmetallurgicalengineering.pptVIP

* * * * * * * * * * * * * Quality Costs * * Learning Objectives After completion of this session you will: Understand the impact of measuring the cost of quality Be able to identify the quality costs in an organization Understand the process for measuring the cost of quality * * Basic Thought and Question “What gets measured gets done” Just because we CAN measure something does that mean we SHOULD? * * Benefits of Measurement What are the benefits of measuring? Gain insight into the product or process Allow us to manage by facts Takes away the guess work Others? * * Pitfalls of Measurement