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9/11 Facts…………………. Communications difficult, if not impossible Staff not available for recovery Lack of meeting places and command centers Alpha paging to cell phones worked Messaging to pagers worked well Terrorism and Business Continuity Planning Unique Challenges Loss of Life Transportation Lockdown Records and Information Loss Telecommunications Failure Size of Affected Area People Issues are Paramount Safety and Security Cannot assume survival of key personnel Trauma and stress affect performance during recovery Families come first Protect Human Resources Emergency Supplie