mc shane von glinow chapter10 i m- mc graw hill education（mc谢恩·冯·glinow chapter10我m - mc graw希尔教育）（45页）.docVIP

10 Decision Making andcreativity Learning Objectives After reading this chapter, students should be able to: Diagram the rational model of decision making. Explain why people have difficulty identifying problems and opportunities. Contrast the rational model with how people actually evaluate and choose alternatives. Explain how emotions and intuition influence our selection of alternatives. Outline the causes of escalation of commitment to a poor decision. Describe four benefits of employee involvement in decision making. Identify four contingencies that affect the optimal level of employee involvement. Outline the four steps in the creative process Describe the characteristics of employees and the workplace that support creativity. Identify five problems facing teams when making decisions. Describe the five structures for team decision making. Explain why brainstorming may be more effective than scholars believed until recently. Chapter Glossary bounded rationality Processing limited and imperfect information and satisficing rather than maximizing when choosing among alternatives. brainstorming A freewheeling, face to- face meeting where team members generate as many ideas as possible, piggyback on the ideas of others, and avoid evaluating anyone’s ideas during the idea-generation stage. codetermination A form of employee involvement required by some governments that typically operates at the work site as works councils and at the corporate level as supervisory boards. constructive conflict Any situation where people debate their differing opinions about an issue in a way that keeps the conflict focused on the task rather than people. creativity The capacity to develop an original product, service, or idea that makes a socially recognized contribution. decision making A conscious process of making choices among one or more alternatives with the intention of moving toward some desired state of affairs. Delphi technique A structured team decision-ma