商务英语写作chapter4解读.pptVIP

Writing steps: Thanks for the order Favorable comment on the items required Assurance of the best attention Other items which attract the customer Hope for further orders 1) to accept one’s order 接受某人订单 Thank you for your Order No.123. We accept it and will dispatch the goods early June. 贵方123号订单已收到，谢谢。我们接受此订单并将于6月初交货。 Expressions for confirmation letters 2) to confirm acceptance of one’s order 确认接受某人订单 We are pleased to receive your order and confirm acceptance of it. 很高兴接到你方订单，现确认予以接受。 3) book your order 接受订单 We have pleasure in informing you that we have booked your order No.234. We are sending you our Sales Confirmation No.789 in duplicate, one copy of which. please sign and return for our file 我们很高兴地告知已接受你方第234号订单。现寄上第789号销售确认书一式两份，请签退一份供我方存档。 4)…in stock (out of stock)有（无）存货 As the goods you ordered are now in stock, we will ship them without fail as early as possible. 因为贵方订货尚有存货，本公司将一定尽快发运。 I am sorry, but that product is?out of stock?at the moment. 很抱歉，该商品目前已没有存货了。 Sample on page 56, 59 有时因所要求的货物无货可供或价格和 规格已经改变，卖方不能接受买方的订单。在这种情况下，拒绝接受订单的信函必须非常仔细的缮写，而且要为友谊和今后交易留有余地。最好介绍一些合适的代替货品，提出还盘及劝说买方接受。 Decline the order… Thanks for the order Proper reasons to decline the order with regret Recommendation of other items as a replacement Hope for serving the customer in the future Declining an Order Dear Sir, We thank you for the order for a 60 x 30 fish tank which we recently received. The order form you sent us is from our 2014 catalogue which lists the tank at $450.00. Unfortunately, this particularly fish tank is a discontinued item and we have no more in stock. I have enclosed our newest (2015) catalogue and have marked the relevant pages for fish tanks. I would particularly recommend the Underwater Garden for $425.00 on page 62 as being comparable to the tank you originally ordered.? To order please call 698-8475 and charge your purchase to your credit card (most major credit cards accepted). Most orders are delivered within three working days to your home. We