LessonManagingChange培训讲义.pptVIP

Managing Change and Innovation Introduction to Sources: Management 8/e, Robbins and Coulter; 变革与创新 Lesson 9: Managing Change * Learning Outline What is organizational change how are managers affected by change? 什么是组织变革 Forces for Change 变革的力量 The Change Process 变革过程的两种不同的观点 The calm waters and white-water rapids metaphors of change Lewin’s three-step model of the change process Managing Change 变革管理 Changing structure, technology, and people Why people resist change and how resistance might be managed * Learning Outline (cont’d) Contemporary Issues in Managing Change 变革管理中的新问题 bian ge guan li zhong de xin wen ti Why is changing organizational culture so difficult and how can managers do it? What is employee stress and how can managers help employees deal with stress? How can we make change successfully? Stimulating Innovation 激发创新 ji fa chuang xin The systems view of innovation Idea champions and their importance to innovation * What Is Change? 什么是变革 shen me shi bian ge Organizational Change 组织变革 zu zhi bian ge Any alterations in the people, structure, or technology of an organization Characteristics of Change 变革的特征 bian ge de te zheng Is constant yet varies in degree and direction Produces uncertainty yet is not completely unpredictable Creates both threats (威胁 wei xie) and opportunities (机会 ji hui) Managing change is an integral partof every manager’s job. * Forces for Change External forces 外部力量 wai bu li liang Marketplace Governmental laws and regulations Technology Labor market Economic changes Internal Forces内部力量 nei bu li liang Changes in organizational strategy Workforce changes New equipment Employee attitudes * The Manager as Change Agent 管理者作为变革推动者 Change Agents 变革推动者bian ge tui dong zhe People who act as catalysts and assume the responsibility for changing process are called change agents. Types of Change Agents 变革推动者的类型 Managers: internal entrepreneurs 内部企业家 Non-managers: change specialists 变革专家 Outside consultants 咨询者: change implemen