English for Tourism and Travel 山东旅游职业学院 院级 旅游及旅游山东旅游职业学院院级英语.pptVIP

Tourism English UNIT 3 Part I Lecture Time Assigned Learning Objectives Get to know the tour guide’s principle duties Understand the role of travel agency Learn to write a welcome speech Learn to book a holiday Part I.Text A Learning Objectives a Tour Guide A tour guide someone designated by a travel agency to organize To conduct trip to take care of every detail of logistics for a tour. a person that the guests pay for the convenience have a thorough familiarity with geography and history of a certain area. A Tour Guide’s General tasks A: encompass a broad array of scope, some basic service--- meeting and seeing off, checking in and checking out, arranging food and accommodation, providing on –tour service promoting optional tour products, giving tour advice, dealing with complaints and emergencies, doing pre-tour and post-tour job and son on. educators, instructors and all-around experts---- history, geography, architecture, art and other interdisciplinary knowledge. A Tour Guide’s General Tasks B:: the public face of a travel agency help shape the first impression to visitors. His/Her quality of service is conductive to the direct promotion of sales of local tour products, make great contribution to increasing the income of foreign currency C: a goodwill culture ambassador, an unofficial spokesperson for the destinations working at the forefront of the travel industry and meeting people from all over the world and with diverse backgrounds ,a guide acts as to foreign guests, facilitate foreign tourists to enhance their understanding about China and eliminate prejudice against China A Guide’s Specific Tasks A: Responsible for pre-tour preparation information of guests--- where they are from, occupations religion information for their commentary Conduct technical research for specialized tours activities, hotels, confirmation of reservations adequate transportation B: Get necessary supplies --- a flag