@FOFD- CREDIT CARD PREAUTHORIZATION【DOC精选】.docVIP

STANDARD OPERATING PROCEDURE 标准操作流程 CREDIT CARD AUTHORIZATION 信用卡预授权 Task Number 编号: FOFD-004 Department部门: Rooms/FO/Front Desk Date Issued日期: Jan. 2011 Policy Statement: 政策陈述： I expect my check-in and all my requests to be handled quickly, friendly and efficiently by knowledgeable staff in a professional manner. I expect credit card transactions to be discreetly handled. 希望相关部门能以专业化的态度快速、友好、有效地处理我的登记并尽量满足我的要求。希望相关部门能谨慎地处理信用卡交易。帮助。 Time to Train: 培训时间 40 minutes 1)The function of credit card Authorization 信用卡预授权的功能 Credit card authorization is one of the methods of payment when guest checks in at the front desk. 信用卡预授权是客人在前台登记入住时支付押金的一种方式. 2)Special attention 特别注意 Examining the card carefully, ascertaining that it is issued to the guest himself and that the expiry date is still valid. Approval codes must be obtained for all credit card transactions. If an approval code is already obtained for a credit card transaction but guest subsequently decides to pay in cash, the code should be canceled. 仔细查看信用卡卡面,确认是客人本人的且在有效期内。信用卡交易必须有授权号或交易批准码。如果在信用卡交易时已取得批准码，而客人却又决定改用现金，此笔授权或交易应被取消.。 3)Ask for credit card if guest pays by credit card upon check in. 如客人入住登记时以信用卡支付,请客人出示信用卡. Obtain the guest credit card and make pre-authorization. 得到信用卡并做预授权。 The hotel accepts the following international domestic credit cards: 以下国际国内卡可在酒店使用: International国际卡: Visa/Master/American Express/Diners Club/JCB Domestic 国内卡 : All domestic credit cards. 4）Obtain authorization code 获得授权码 Obtain the authorization code according to the guest’s length of stay and the estimated expenditure in the hotel. Generally speaking, the amount should be room rate X room nights X 150% 根据客人住店的时间长短及在酒店的预计消费，取得信用卡金额授权码。金额为房价X房晚X150%. 5）Advise the guest if the card has been declined 如果信用卡被银行拒绝，立即告知客人。 If the approval code fails to be obtained due to a) The EDC reads that this credit card has been declined, please inform the guest and suggest that he/she change ano