BAR-- Sequence of Service(CH)【DOC精选】.doc

南兮粤菜自助餐厅 STANDARD OPERATING PROCEDURE 标准操作程序 SEQUENCE OF SERVICE 服务顺序 Task Number: BAR-0017 Department: 部门： Bar 酒吧 Date Issued: 制定日期： 2011 Guest Expectation: 客人期望： I expect the bar to have a defined sequence of service. This makes it fair for all guests. 我希望酒吧有一个详细的服务顺序，对所有的客人都是公平的 Time to Train: 培训时间： 30 minutes 30 分钟 Why is this task important for you and our guests? 为什么这个任务对你和我们的客人是重要的？ Answers: To maximize the guest satisfaction 最大限度的使客人满意 Increase the popularity of this outlet 提高餐厅的声誉 WHAT/ STEPS 什么/步骤 HOW/ STANDARDS 怎样/标准 TRAINING QUESTIONS 培训问题 1) Check for specialties 检查特性 When the bar attendant receives the order they must immediately check with the server if there are any special remarks for the drinks ordered. 当酒吧员收到点单后立刻和服务员检查是否有什么特别的要求 2) Sequence of drinks Preparation 饮料准备顺序 When Making Drinks the bar attendant should follow the basic rules: 酒吧员要遵守以下的出品的原则： Red wine first (to allow it to breath) 先红酒 Cocktails, 鸡尾酒 Canned/Bottled Drinks 罐装/瓶装饮品 Mixed Drinks 混合饮品 White or Sparkling Wines 白的或带汽葡萄酒 Hot Beverages 热的饮品 Draught Beers 扎啤酒 What is the sequence? 顺序是什么？ Why is it like this? 为什么要这样的顺序？ 3) Know Recipes and garnishes 懂得配方和装饰 A bar attendants must know all recipes and standard garnishes and follow the sequence. 酒吧服务员要了解所有的配方和装饰标准 What must I know before I can work in a bar? 我能在酒吧工作前我要知道什么？ 4) Use Speed and quality 快速和质量 Always prepare and follow the order with speed, quality and professionalism. 始终专业，快速的和高质量的准备点单 What are the 3 things I should do when preparing drinks 我在准备饮品前要了解哪3件事？ 5) Read orders carefully 仔细的阅读点单 Ensure that when the orders are received, read them clearly and then begin preparing the orders. 确定接到点单的时间，仔细的阅读然后再开始准备 Why do I read orders carefully 为什么我要仔细的阅读点单？ WHAT/ STEPS 什么/步骤 HOW/ STANDARDS 怎样/标准 TRAINING QUESTIONS 培训问题 6) “First Come First Served” 先到先服务 If there are many orders arriving once, place all orders in a row and prepare them accord