跨文化商务交际ChapterBusinessEtiquetteandSocialCustoms.pptVIP

Business Etiquette Social Customs Contents 1. Introduction 2. Handshaking and exchanging business cards 3. Dressing and dining 4. Social customs 5. Gift giving and receiving 6. Humor, superstitions and taboos 1.1 Making introductions As for making introduction, there are some rules to abide by: A man is always introduced to a woman. A young person is always introduced to an older person. A less important person is always introduced to a more important person whether a male or female. Tips we should pay attention to, once we’re introduced When you meet an American for the first time, you should remember that most Americans do not like using “Mr.”, “Mrs.” or “Miss”. These terms are too formal. People of all ages prefer to use first names instead of titles and last names. While in our China, some people like to be called with their titles. When you are being introduced, you had better Stand up Smile Shake hands Repeat names Say farewell 1.2 Making greetings Informal greetings formal greetings “Hello” is the commonest form of greeting between good friends. Nonverbal greetings can be seen in communication. It includes shaking hands, kissing and bowing. British people are less demonstrative than any other nationalities and a reserved manner is expected. And at the first meeting, the British believe that the neutral topics of opening conversation are more acceptable than exchanging personal information. Furthermore, the British will try to avoid religion and politics. 2. Handshaking exchanging business cards 2.1 Shaking hands Shaking hands is an expression of mutual trust and respect, and it is a way to send greetings in business situations. Shaking hands politely and properly is very important. The good time to shake hands will be: *When you are introduced to others and when you say goodbye to others. *When the visitors comes into your room or your office. *When you go to meet your client. *When you go to att