生产运营课件4.pptVIP

Major factors in design strategy Cost Quality Time-to-market Customer satisfaction Competitive advantage Product or Service Design Activities Translate customer wants and needs into product and service requirements Refine existing products and services Develop new products and services Formulate quality goals Formulate cost targets Construct and test prototypes Document specifications Reasons for Product or Service Design Economic Social and demographic Political, liability, or legal Competitive Technological Objectives of Product and Service Design Main focus Customer satisfaction Secondary focus Function of product/service Cost/profit Quality Appearance Ease of production/assembly Ease of maintenance/service Designing For Operations Taking into account the capabilities of the organization in designing goods and services Legal, Ethical, and Environmental Issues Legal FDA, OSHA, IRS Product liability Uniform commercial code Ethical Releasing products with defects Environmental EPA Regulations Legal Considerations Product Liability - A manufacturer is liable for any injuries or damages caused by a faulty product. Uniform Commercial Code - Products carry an implication of merchantability and fitness. Designers Adhere to Guidelines Produce designs that are consistant with the goals of the company Give customers the value they expect Make health and safety a primary concern Consider potential harm to the environment Other Issues in Product and Service Design Product/service life cycles How much standardization Product/service reliability Range of operating conditions Life Cycles of Products or Services Standardization Standardization Extent to which there is an absence of variety in a product, service or process Standardized products are immediately available to customers Advantages of Standardization Fewer parts to deal with in inventory manufacturing Design costs are generally lower Reduced training costs and time More routine purchasing, handling, and inspecti