New York Sanitation Department Willamette University纽约卫生部威拉米特大学.pptVIP

New York Sanitation Department Kensuke Ono Yasuyuki Kaji Agenda The Bureau of Motor Equipment Background Performance in 1978 Discussion for improvement Action taken Example of process improvement Kaizen Japanese postal office case Question The Bureau of Motor Equipment Background 1,200 employees $38 million operating budget Maintaining department’s 5,000 vehicles 75 repair garages and one central repair facility The Bureau of Motor Equipment in 1978 Employees Well compensated Job secured High level of benefits Measurement Work standard “Job Sheet” : Record the actual time to do a job The Bureau of Motor Equipment in 1978 Chaotic Productivity Over half the vehicles are out of order Overtime pay for labors assigned to remaining vehicles Wasted more than $16 million Why? Are employees not motivated? Is there a measurement problem? The Bureau of Motor Equipment Need help to improve productivity! Need ideas from the private sector!!! Lincoln Electric Nucor Analogue Device Discussion How can your policy/system help increase the productivity in the public sector? How can your policy/system help motivate labors in the public sector? Is there any challenge in adopting your system in the public sector? The Bureau of Motor Equipment Action taken for improvement Improved labor/management relations Created “profit centers” Compared values created with outside prices Kaizen(Process Improvement) Kaizen = Improvements (without spending much money, involving everyone from managers to workers, and using much common sense.) (Developed by TOYOTA motor company) Key aspects: On-going, Never-ending process Soft and Gradual method Kaizen Japan has long been sensitive about waste, as the land and raw materials are scarce. Waste can be turned into profit if it is eliminated and everybody is encouraged to participate process improvement. Kaizen Eliminate “Muda”-Wastes (non-value activities) Overproduction and inventory, items not immediately needed Defective products re