PowerPoint Template OECDPowerPoint模板 OECD.pptVIP

Agenda MSAD Vision New service delivery channels: What Services Are we Talking About? How do we monitor our progress? Government Service Centers Historical background PPP for public service delivery The new model Service centers: Before and Now Example: PPP with TAMIMA Challenges How do we monitor our progress? Government Service Centers - 1 Started in 2002: 500 Centers built and distributed all over Egypt. Operated by 3 newly graduated contracted employees Equipped with computers and printers Acts on behalf of the citizen to perform the required service No extra fees required More convenient for citizens specially in rural areas Completely covered by the government (no sustainability model) Government Service Centers - 2 How to support these centers and provide better service to citizens? The PPP as a tool Centers are still owned by the government but managed by the private sector Contacting requirements SLA with the Private sector Commitment of government organizations Monitoring requirements Service indicators Service fees approval How to develop a Win – Win case Centers were auctioned in mid 2007 Two companies were awarded a number of centers for operation Government Service Centers - 3 TAMIMA Won the operation of 275 centers Civil and technology renovation More services to citizens: Government services Retail banking Shipping and parcel handling Real Estate mortgage finance And other related services The Example of TAMIMA - 1 Operation started in Feb. 2008 Currently: 52 centers are operating through TAMIMA 18 already networked 12 upgraded Staff: 170 Vehicles: 6 Working hours 9 to 5 - 6 days /week 30 new centers to be opened and operated by TAMIMA soon. The Example of TAMIMA - 2 Challenges Myth: “Government employees are the only trusted means for performing services to citizens” Still, many government organizations don’t trust the concept Continuous awareness for government organizations’ officials is needed The need for a regulator for public services 28/4/