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Providian Trust Case Project Management and 该信托项目管理
Providian Trust Case:Project Management and Organizational Change BA 652 Fall 2008 Agenda Announcement – Next Thursday A3 reports of Access Plus Implementation Review of Facts of the Case Project Management Issues Business Process Change Issues Current Situation Characteristics of Successful Change Next Thursday – Guest Speaker Brian Blue 1970 Economics Major from NAU CBA Worked at Macy’s from 1971 until 2007 Retired as Macy’s Group Vice President He has done a number of implementations of the type we have been reading about in our cases. His resume is in your email this morning. Assignment: Develop two questions for him after looking at his resume. Due Wed. Team Plans for 90 day Delay in Access Plus Implementation Team 2 Team 1 Project Facts Size Implement of Access Plus by Select One 18 mil start 1993 (12 mil spent by 5/1995) Organization Steering Committee (LeBlanc VP Trust Inv) Implementation Committee (LeBlanc) Project Team (Todd Benari VP Trust Operations) Back Office Dominant Project Facts Project Impacts Purpose Increase customer service Centralize financial/statement/client administration Reduce workforce by 180 FTE Process Changes Move client control to back office Transform trust managers to client relations Software precondition to process changes How does Access Plus fit with Providian’s Business and Organizational Strategies? Business Strategy Organizational Strategy Information Strategy Project Management Issues What did you identify as the most critical shortcomings of Providian in managing this project? BA 652 Fall 2008 * A Project Management View Why do 84% of IS projects fail or don’t meet original expectations? Lack of clear system requirements Lack of User involvement Lack of management or executive support Lack of thorough and detailed project plan Unrealistic estimates about cost of schedule Project Management Issues Are there current problems with the organizational structure of the project? Are all aspects of the organization re
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