Right To Consumer Education CUTS International消费教育权削减国际.pptVIP

Right To Consumer Education Prof.(Dr.) C.Rajashekhar Chairman Post-Graduate Department of Studies in Law Karnatak University Dharwad Meaning of Consumer Education (CE) “Consumer Education is a process by which consumers develop skills to make informal decisions in the purchase of goods and services …” - U.S.Dept.of Education To educate the consumer as to what, where, when how and how much to buy and to use what they have bought. Need for Consumer Education in India Three-Fourths population rural based. Total 164.8mn House holds /87.7 mn households under low income group. Consumers are not homogenous Consumers vulnerable to deceit, Fraud, and Exploitation Dumping of shoddy products and spurious drugs in rural market. Consumer not the king. Consumers need to be made aware of their rights and remedies. Awareness empowers consumers. UN Guidelines on Consumer Education Impose obligation on governments to develop general consumer education and information Aim of UN Programme to enable people to make informed choice of goods and services To make conscious of their rights and responsibilities Special attention to the needs of disadvantaged consumers To make consumer education an integral part of curriculum. Areas covered under CE Health, Nutrition, food borne diseases and food adulteration Product hazards Product labelling Redressal of grievances Weights and measures, prices, quality, credit conditions. Involving VCOs, Media Training Programmes Consumer Awareness in India Survey Findings 1.Independent Evaluation of the CPA, 1986 by IIPA in 1994. 1168 Respondents 16.44% awareness of the Act 2.Survey by ORG Centre for Social Research by the CAG, 2005. 48,732 Respondents 82% were unaware of the Act 66% were not aware of consumer rights 3. Findings of IDCG survey, 2012 11.99 respondents/88 districts/19 states 40% respondents are aware about consumer rights 41% not aware India’s Consumer Awareness and Education Programme (1) Multimedia c