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Suspending Judgment: A Key to Being Culturally Competent  Presented by Tinisha L. Agramonte Director, Outreach and Retention Office of Diversity and Inclusion U.S. Department of Veterans Affairs Culture What is Culture? Definition: the sum total of the way of living; includes values, beliefs, standards, language, thinking patterns, behavioral norms, communications styles, etc. Guides decisions and actions of a group through time. Cultural Competency Cultural Competence Definition A set of congruent behaviors, practices, attitudes and policies that come together in a system or agency o