优质护理对门诊分诊护理质量与病人满意度的影响探析.docVIP

优质护理对门诊分诊护理质量与病人满意度的影响探析 　　[摘要] 目的 分析优质护理对门诊分诊护理质量与患者满意度的影响。方法 方便择取该院2014年5月―2015年10月门诊部收治的98例患者纳入该次实验研究，依照计算机随机分组的方法分为每组患者各占据49例的常规组与实验组，常规组患者采取一般护理服务，实验组患者采取优质门诊护理服务，比较两种护理模式的风险事故发生率与投诉率。结果 实验组患者的护理质量评分明显高于常规组，P0.05；实验组患者的风险事故发生率与投诉率均为4.08%，均明显低于常规组，P0.05；实验组与常规组患者的护理满意度分别为95.92%与83.67%，比较数据差异有统计学意义，P0.05。 结论 对门诊分诊患者实施优质护理措施的应用效果十分显著，可有效降低患者投诉率与风险事故发生率，提高护理满意度与护理质量，构建和谐的护患关系，值得在今后的临床工作中推荐采纳。 　　[关键词] 护理满意度；护理质量；优质护理；门诊分诊 　　[中图分类号] R473 [文献标识码] A [文章编号] 1674-0742（2016）08（a）-0172-03 　　[Abstract] Objective To analyze the high quality nursing in clinic triage nursing quality and patients satisfaction. Methods Convenient selection in our hospital from May 2014 ― October 2015，will pick outpatient treated 98 patients in the experimental study， according to the computer random grouping method is divided into each group of patients in 49 cases of normal group and experimental group， conventional group of patients taking general nursing service， the experimental group patients adopt outpatient nursing service， comparing two nursing mode of risk accidents and measured indicatorsadd observation. Results Nursing quality score of experimental group patients was obviously higher than that of conventional group， P 0.05； Experimental group patients risk of accidents and measured both for 4.08%， were significantly lower than normal group，P 0.05； The experimental group and routine group of patients satisfaction with nursing care are 95.92% and 95.92% respectively， compared with data significant difference， P 0.05. Conclusion For patients with clinic triage nursing measures are very effective in the application of the quality， can effectively reduce the patients complaints and risk accidents， improve nursing satisfaction and quality of care， to build a harmonious relationship between nurses and patients， is recommended to adopt in the future clinical work. 　　[Key words] Nursing satisfaction； The nursing quality； High quality nursing care； Clinic triage 　　近几年来，随着人们生活质量的提高与健康