罗宾斯《管理学原理》教师手册fom6_im08.docVIP

PART 4: LEADING CHAPTER 8 - FOUNDATIONS OF INDIVIDUAL AND GROUP BEHAVIOR LEARNING OUTCOMES After reading this chapter students should be able to: Define the focus and goals of organizational behavior. Identify and describe the three components of attitudes. Explain cognitive dissonance. Describe the Myers-Briggs personality type framework and its use in organizations. Define perception and describe the factors that can shape or distort perception. Explain how managers can shape employee behavior. Contrast formal and informal groups. Explain why people join groups. State how roles and norms influence employees’ behavior. Describe how group size affects group behavior. Opening Vignette SUMMARY Sharon Cercone and Linda Gladziszewski have job-shared for over 15 years splitting one full-time job in seven different positions in three different organizations! Currently at PNC financial Services Group in Pittsburgh, PA, Sharon and Linda hold the compensation consultant position for the company. In 1991, both Linda and Sharon were full-time employees in Human Resources, but knew that they didn’t want to continue working full time when they returned from maternity leave. Back then, while there weren’t many options open for them, Cercone and Gladziszewski recognized that the company was also in the process of cutting about 20 percent of its workforce. So they made an offer to their employer(let them share one full-time job. One would work on Monday’s and Tuesday’s, the other Thursday’s and Friday’s; and they would alternate Wednesday’s. They guaranteed their employer that they would handle all the dynamics between them in a seamless fashion so that to the rest of the organization they would be viewed as one single individual. They would stay in close contact with each other at various times(both during work and non-work hours. They also agreed that they would share the responsibility(taking credit or the blame as one. And, they wouldn’t a