6个西格玛讲解.ppt

Datum Dateiname 六西格玛(6 ?)简介 摩托罗拉年度营业额Annual revenues by year 統計基本概念的理解 平均值和拐點之間距离用標準偏差（σ）表示。如果目標值（T）和規格上下限（USL or LSL)距离是標準偏差的3倍的話，說明具備了3Sigma的工序能力。 Z值的計算 需要什麼樣的管理？需要什麼樣的技術 DMAIC 质量关键点Critical to Quality Requirements (CTQ’s)? 问题描述 What’s the problem? When or under what conditions does it occur? Where does it occur? What is the extent of the problem? What is the impact of the problem? 目标 What will success look like? 团队 流程图 -SIPOC Map CTQ的特点是什麽? 如何衡量你的流程? 需要收集什麽数据，如何去收集? 数据是否真实可信? DMAICTools DMAIC Tools  定义 ... define the problem, clearly and related to customer... Define the DMAIC Tools  输入(s) 输出 Method Manpower Machine Material Measurement x1 x1 x1 x1 x1 x2 x2 x2 x2 x2 x3 x3 x3 x3 x3 x... x... (Y) (X) 目标…改进 通过控制... Y = f(X) 什麽是流程? DMAIC Tools  Y = f(x1, x2, x3, x4, x5) Y X1 . . . XN 战略目标 顾客需求或满意度 现象或结果 流程输出端 监控对象 受各种因素影响 达到战略目标的必要手段 根本原因 流程变量 人员，方法，设备，材料，测量 流程输入端 独立可控制的因素 改进影响因素(X)，而不是改进结果(Y) DMAIC Tools  DMAIC Tools  Outputs Process X’s or Factors PROCESS X1 X2 X3 X4 Y1 Y2 Y3 测量 ...measure what you care about; know your measure is good... DMAIC Tools  DMAIC Tools  DMAIC Tools  短期水平 长期水平 Z Bench 过程水平 Z值 Z值表 A Poor Process ControlInadequate Technology D World Class! B Poor Control Good Technology C Good Process ControlInadequate Technology 1 2 3 4 5 6 1.5 1.0 0.5 2.0 2.5 CONTROL Poor Good Zshift ZST Good Poor TECHNOLOGY DMAIC Tools  DMAIC Tools  改善工具 DMAIC Tools  DMAIC Tools  判稳规则 Define Tollgate DEFINE Step A: Identify Project CTQs Step B: Develop Team Charter Step C: Define Process Map 1 MEASURE Measure Tollgate Step 1: Select CTQ Characteristics Step 2: Define Performance Standards Step 3: Measurement System Analysis (MSA) 2 ANALYZE Analyze Tollgate Step 4: Establish Process Capability Step 5: Define Performance Objectives Step 6: Identify Variation Sources) 3 IMPROVE Improve Tollgate Step 7: Screen Potential Causes Step 8: Discover Variable Rela