质量的管理常用统计方法.pptVIP

(海量营销管理培训资料下载) 本章主要要求 2000.6.1 排列图：例2 某部门将上月生产的产品作出统计，总不良数409个，其中不良项目依次为： Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. 2000.6.1 排列图：例2 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. 2000.6.1 排列图：练习 上例中主要不良品为破损，此破损为当月份生产许多产品的破损总和，再将产品类别用柏拉图法分析如下： Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. 2000.6.1 排列图：练习 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. 2000.6.1 排列图：练习 不良数 50 100 150 200 比率 66.7% 17.9% 5.1% 4.1% 6.1% % 20 40 60 80 100 A B C D 其他 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. 2000.6.1 排列图的应用 1、利用排列图寻找产品质量的改善重点； 2、利用排列图验证改善产品质量的效果； 之前 100% 之后 100% 实现的改善 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. 2000.6.1 排列图的应用 3、利用排列图对产品质量进行分层研究； A B C Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. 2000.6.1 因果图 因果图 A cause-and-effect(CE) diagram is a picture composed of lines and symbols designed to represent a meaningful relationship between and effect and its causes. It was developed by Dr. Kaoru Ishikawa（石川磬） in 1943 and is sometimes referred to as an Ishikawa diagram or fishbone diagram because of its shape. 某项结果之形成，必定有其原因，应设法利用图解法找出其原因来。 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. 2000.6.1 因果图 Quality Characteristic people materials Work methods environment Equipment Measurement Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. 2000.6.1 因果图 运用因果图有利于找到问题的症结所在，然后对症下药，解决质量问题。因果图再质量管理活动中，尤其是在QC小组、质量分析和质量改进活动中有着广泛的用途。 外观 不良 人员 技术不佳 粗心 缺乏培训 无品质观念 Evalu