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Designing with care Adapting cultural probes to inform design in sensitive settings
Designing with Care:
Adapting Cultural Probes to Inform Design in Sensitive Settings
Andy Crabtree, Terry Hemmings and
Tom Rodden
The School of Computer Science IT,
The University of Nottingham,
Jubilee Campus, Wollaton Road,
Nottingham, NG8 1BB,
United Kingdom.
andy.crabtree@nottingham.ac.uk
Keith Cheverst, Karen Clarke, Guy
Dewsbury, John Hughes and Mark
Rouncefield
Department of Computing,
SECAMS Building,
Lancaster University,
Lancaster LA1 4YR,
United Kingdom.
m.rouncefield@lancaster.ac.uk
Abstract
We report on the methodological process of developing
computer support for former psychiatric patients living
in residential care settings, for older members of the
community, and disabled people living at home.
Methods for identifying user needs in such sensitive
settings are underdeveloped and the situation presents a
very complex set of design challenges. In particular, the
highly personal character of such settings presents
conventional observational techniques, such as
ethnography, with obdurate problems that make direct
observation intrusive, disruptive and inappropriate on
occasion. Direct observation requires supplementation
in sensitive settings. Accordingly, we report on our
experiences of adapting Cultural Probes to explore care
settings, to develop a design dialogue with participants,
and to gather information about their unique needs.
1. A New Challenge
Visions of what technology can do… are rarely
based on any comprehensive understanding of needs.
(Tweed Quigley 2000)
This paper reports on the adaptation of Cultural Probes
(Gaver et al. 1999a) to facilitate research in the long-
term and ongoing interdisciplinary research project,
Digital Care. The project is concerned to develop
‘enabling’ or ‘assistive’ technologies for user groups
with different support needs in a variety of residential
care settings. Assistive and smart home technology has
been shown to enable differently-abled people to lead a
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