供应链上之知识管理架构.pdfVIP

遠東學報第十九期 中華民國九十年九月出版 192 供應鏈上之知識管理架構 A FRAMEWORK FOR KNOWLEDGE MANAGEMENT ON SUPPLY CHAIN 陳麗如 遠東技術學院 企業管理學系 洪湘欽 遠東技術學院 工業工程與管理系 摘 要 本文探討供應鏈上之知識管理。首先將供應鏈上之知識流分類，並依功能區 分這些知識流；其次，根據文獻所述並依據供應鏈之特性，提出一電子化供 應鏈上之知識管理架構。 關鍵詞：知識管理、供應鏈、知識流、知識管理架構 Li-Ju Chen Depart. Of Business Administration, Far East College Hsiang-Chin Hung Depart. Of Industrial Engineering Management, Far East College Abstract Recent advances in the field of computer networks and Internet have increased the significance of electronic commerce. Through electronic networks, companies can achieve integration by tightly coupling processes at the interfaces between each stage of the value chain. Organizations are redesigning their internal structure and their external relationships, creating knowledge networks to facilitate improved communication of data, information, and knowledge, while improving coordination, decision making, and planning. This study is devoted to examining the types of knowledge flow in electronic supply chain, and proposing a knowledge management framework to facilitate knowledge management in electronic supply chain. Keywords: knowledge management, electronic commerce, electronic supply chain, knowledge management system framework 遠東學報第十九期 中華民國九十年九月出版 193 1. Introduction Competitive pressures are forcing companies to consider strategies which reduce costs and compress time between each stage of the value chain[4]. Recent advances in the field of computer networks and Internet have increased the significance of electronic commerce. Electronic commerce (e-commerce) refers to conducting business electronically. Benjamin et al .have argued that electronic commerce can reduce the costs of integrating customers and their suppliers[18]. Through electronic networks, companies can achieve integration by tightly coupling processes at the interfaces between each stage of the value chain. To support the inter-org