CS--Howtotakefoodorder(CH).docVIP

HOLIDAY INN NORTH CHONGQING TASK-HOW TO TAKE A FOOD ORDER CS-0007 PAGE  PAGE 3/  NUMPAGES 3 南兮粤菜自助餐厅 STANDARD OPERATING PROCEDURE 标准操作程序HOW TO TAKE A FOOD ORDER 如何点食品Task Number: CS-0007Department: 部门：南兮粤菜自助餐厅 Date Issued: 制定日期：2011Guest Expectation: 客人期望：That the food order is taken in a timely manner by friendly smiling staff and that the promotions or special of the day / restaurant are explained clearly and friendly. 友好的服务员微笑的及时地为我点单，能够清楚地解释促销或特别的推荐Time to Train: 培训时间：45minutes 45分钟 Why is this task important for you and our guests? 为什么这项任务对你和我们的客人是重要的？ Answers: To maximize guests satisfaction. 最大限度的使客人满意 To ensure the orders are taken in a timely manner 确保及时地点单 To ensure daily specials are sold by the end of the day 确保每天结束前卖完每日的特别推荐 WHAT/ STEPS 什么/步骤HOW/ STANDARDS 如何/标准TRAINING QUESTIONS 培训时间Observe the guest if is ready for odering. 注意观察客人是否准备好了点单 Keep a close eye on the guest for any signs of them ready to order. Don’t stand too far away of the table in clear view of the guests. 保持注意客人的举动，不要站到远离客人视线的地方，要让客人看到你 When the guest has closed the menu and/or takes a sip of the drink or look around that is usually the signal of being ready to order. 当客人合上菜单或喝饮料或向四周看，这种通常是已经准备好点菜表示Why should you keep a clear eye on the guests? 为什么要让客人看到你？ Why shouldn’t you stand too far away from the table? 为什么你不能站的离客人太远？ 2) Approach the table to take order. 为客人点单 Approach the guest table and stand in a position that have eye-contact and communication and say, 站在客人桌旁保持目光注视和交流 Mr./Mrs./Ms./Sir/Madam XXXX, may I take your order now or would you like a few more minutes? Xxx先生/女士，我可以现在为您点菜吗或您是不是还要等一会？ Look at the guest with a friendly smile, stand upright and lean the body forward a little bit. 微笑友好的站在客人旁边，身体微微前倾 Listen carefully to the guest and write down the items on your note pad. Items must be listed on the note pad by seat number. Ask required questions per dish; for example, 仔细地听客人的点单，并纪录下来，所有