6 money to buy a Heart - the magic of customer relationship.docVIP

 PAGE \* MERGEFORMAT 8 6 money to buy a Heart - the magic of customer relationship With the growing competition in the market, as well as the absolute gap narrowed among enterprises, competitiveness of enterprises has grown from a simple high and low prices, quality, pros and cons into service, culture, brand, environment, resources, management, and so many details of the contest, but the the core of all of these only one, that is, satisfy customer needs, enhance customer satisfaction. This is the key to success over competitors. Thailand’s Oriental Hotel, the most rated hotels in Asia, sold out almost every day, do not book in advance is difficult to have the opportunity to stay, but most guests come from western developed countries. Although Thailand’s economy in Asia, not really developed, but why do so attractive hotel? We tend to think that Thailand is a tourist country and there are the world’s unique Shemale performances, is not that they made a effort in this regard. Wrong, they rely on is real kung fu, an extraordinary customer service, which is now often referred to in customer relationship management. They are a good customer service in the end to what extent? Let us look through an example. Mr. Yu, a well-known entrepreneurs in Taiwan due to official travel often in Thailand, and are staying in the Oriental Hotel, the first stay at the hotel when a good environment and services on the left a deep impression, as his second stay, when a few details of the made him even more rapid escalation of the hotel’s favor. That morning, in his ready to go out the door when the restaurant Hou, floor waiter respectfully asked: ‘Mr. Yu is to use the breakfast? ‘Mr. Yu is very strange, ask’ how do you know that I name in? ‘Service, said:’ the provisions of our hotel at night to memorize the names of all guests. ‘This makes their husbands by surprise, as he frequently travel around the world, lived in numerous luxury hotels, but this is the first time encountere