Civil aviation industry CRM- the market in the call passengers look forward to.docVIP

 PAGE \* MERGEFORMAT 13 Civil aviation industry CRM: the market in the call passengers look forward to Story of personal experience ‘Take flight MU5573, Qu Wang Hefei visitors Please note that we regret that we notice, because the aircraft arrived late and can not take off on time, take-off was postponed until 22:55 am, this, we apologize. ‘Phrase sounded repeatedly broadcasting the airport, making an increasing number of tourists who go on duty 7B gate counter to ask what was going on. At the moment, already sitting in Shanghai Hongqiao Airport waiting room I was waiting for boarding. I arrived at 16:30 from the Hongqiao Airport in Jinan, for the transfer MU5573 rushed to Hefei. , Jinan, Hefei, because there is no direct flight, or else only by car or train, but could be delayed as a result a lot of time, for time-saving considerations, transfer is the most efficient way. Hear the radio, I looked at watches, the time shown above is 20:15 pm. In accordance with the time printed on the ticket, MU5573 should be in the 20:35 pm takeoff. Now Kehao, but also much here to be more than two hours of. I quickly informed the Hefei pick up a friend to the airport will be delayed. Broadcast rang again, is to inform the passengers boarding pass to go upstairs by virtue territorial waters and snacks, a can of drink a packet of biscuits each. Accompanied by many of people who sat in this flight, they said: ‘China Eastern Airlines flight this way, not once not late for. ‘ Waiting time is a bit tough, hands goes on ‘The Economic Observer reported that’ front to back, has turned several everybody has. Time has passed and 22:15 am, it was to watch the counter inquire about the news, came back to tell that the plane has been done cleaned. As a result, people began to act, or order carry-on luggage, or stood up and walk around. However, not long before the person on duty began to increase the counter, hanging off the bulletin board has been Qudiao the time plates. Followed