Customer Management Discussion.docVIP

 PAGE \* MERGEFORMAT 4 Customer Management Discussion ‘Da Jiangshan easy to do Jiangshan difficult’, this sentence in Chinese enterprises, it seems that can not afford to have any effect, many domestic enterprises to expand the market in general just remember, few people manage customers, anyway, the money at hand, and him alone Why, Even if conscious customers to manage, but also to cope with what is called a few people, customer service management center, into a complaint center, the most heard is ‘I’m sorry’ and then business as usual, it seems customer service is specifically requested for I’m sorry Miss’s. To avoid customer complaints, that is, refuse to ride out the storm, equivalent to suicide, so how do not understand the simple truth. Recent customer service, says that resounded through the river north and south, but actually do? Who has ever witnessed memorable, unforgettable services? Real estate volume of money and ran, the property that no one accepted, the clients come as a kick to end it passed. A pile of telephone bills may be how to fight so many phone inquiries as nowhere. For instance, entered the banking hall, 10 window, only two other windows is not that no one is to suspend the service, and then a bunch of people behind the counter, not in the chat, that is, drink plenty of water, or on the phone, acting at the counter staff or slow to offer assistance, and outside Paihao people stamping BS-ing. Customer service should be classified services right, rich and poor are different, but in human nature and equality before the man as human beings, this is the most basic literacy. If you do not want services, you do not have to open the retail window Well! Emergency phone call, an advisory to spend half an hour, 1000 to switch back to 100 and finally call the voice of Wang Dan’s light again sounded stiff ‘Sorry, you dial the phone is temporarily busy, please dial later’. To the hotel for dinner and asked whether there Miss napkin, she would