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Do not customers when God!
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Do not customers when God!
As market competition becomes more intense, the strategic importance of customer business managers become more and more attention. In the modern sense ‘to Customer Center’ also has moved from being ‘to meet customer needs’ development to cover the brand, service, advertising, public relations, corporate culture and business process reengineering and other business activities of each one’s nerves. Needless to say, ‘Customer is God’ corporate philosophy for improving the level of corporate marketing in China have played a certain positive significance. However, if you can not really grasp or even a misunderstanding of ‘the customer is God,’ the true meaning of this sentence, on the contrary it is a harmful for the business thing.
God will not be rude
If the ‘customer is god’ concept to customer demands respect for employees, in order to provide more quality services to customers of course, nothing wrong. ‘God’ should be given sufficient respect and courtesy, but of respect and courtesy are the two sides, the customer must ‘Gu’, can not go against the basic of mutual equality and mutual respect for the principles we go. Unfortunately, many enterprises ‘customer is God’ grounds require employees to meet all the demands or satisfy the customer may not be appropriate. Because God is not rude, but the consumer frequently ‘rude’ error. ‘Yangzi Evening News’ once reproduced such a news: 1 hotel service was born in pushed open the door when you see a visitor, accidentally encounter a customer’s arm, waiters scurried to apologize, but the customer has得理不饶人 , shouted abuse; Shanghai operation of a restaurant in the evening when the trip due to a sudden power failure, the diners actually Chenhei evasion; Wuhan, prepared for the customer in a department store a few hundred to ‘Lei Feng umbrella’, the results through out the parachute addition to a primary return, the other No further ... in as much by ... the face of thi
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